Privacy Policy

At Nixovia, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from our website.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit or use our website, we may collect certain information, including:

• Your name
• Email address
• Phone number
• Billing and shipping address
• Payment and transaction information
• Order details and purchase history
• Information you provide when contacting our customer support
• Device, browser, IP address, and website usage information
• Cookies and similar technologies

We only collect information that is reasonably necessary to provide and improve our services.

2. How We Use Your Information

We may use your information to:

• Process and fulfill your orders
• Arrange shipping and delivery
• Process payments
• Send order confirmations and updates
• Provide customer support
• Respond to your questions or requests
• Improve our website, products, and services
• Prevent fraud, unauthorized transactions, and abuse
• Comply with applicable laws and legal obligations
• Send promotional or marketing communications where permitted by law

You may opt out of promotional communications at any time.

3. Payment Information

Payments may be processed through third-party payment providers. Nixovia generally does not directly store your complete credit/debit card or other sensitive payment credentials.

Payment providers may collect and process payment information according to their own privacy policies and terms.

4. Cookies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

• Remember your preferences
• Keep items in your shopping cart
• Understand how visitors use our website
• Improve website performance
• Provide relevant marketing and advertising where applicable

You can adjust your browser settings to refuse or delete cookies. However, some website features may not function properly if cookies are disabled.

5. Sharing Your Information

We do not sell or rent your personal information.

We may share necessary information with trusted third-party service providers who help us operate our business, including:

• Payment processors
• Shipping and delivery partners
• Website and hosting providers
• Customer support services
• Analytics and marketing service providers

These parties may only use information as necessary to provide their services or as otherwise permitted by law.

We may also disclose information when required by law, legal process, or to protect our rights, customers, or business.

6. Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security of your information.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records, resolving disputes, preventing fraud, and complying with legal requirements.

8. Third-Party Links

Our website may contain links to third-party websites or services.

Nixovia is not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing their privacy policies before providing personal information.

9. Children's Privacy

Our website is not intended for children who are not legally permitted to make purchases or provide personal information under applicable law.

We do not knowingly collect personal information from children in violation of applicable laws.

10. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information, including the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of certain information
• Withdraw consent where applicable
• Opt out of marketing communications
• Request information about how your data is processed

To exercise an applicable privacy right, please contact us using the information below.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, or legal requirements.

Any updates will be posted on this page with a revised “Last Updated” date.