Refund & Return Policy

At Nixovia, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may be eligible to request a return, replacement, or refund subject to the terms below.

1. Return Eligibility

You may request a return within [7/14/30] days of receiving your order.

To be eligible for a return:

• The product must be unused and in its original condition.
• The product should be returned with its original packaging, tags, accessories, and other included items, where applicable.
• The product must not be damaged due to misuse, improper handling, or normal wear and tear.
• Proof of purchase or order details may be required.

Certain products may not be eligible for return due to their nature.

2. Non-Returnable Items

Some products may not be eligible for return, including:

• Products specifically marked as non-returnable
• Personalized or customized products
• Products damaged after delivery due to misuse
• Items that are incomplete or missing original components
• Products returned after the applicable return period

Additional exclusions may apply depending on the product category.

3. Damaged or Incorrect Products

If you receive a product that is damaged, defective, incomplete, or different from what you ordered, please contact us as soon as possible.

Please provide:

• Your order number
• A description of the issue
• Clear photographs or videos of the product and packaging, if requested

After reviewing your request, we may offer a replacement, return, refund, or another appropriate resolution.

4. How to Request a Return

To request a return, contact our customer support team at:

Email: [Your Email Address]
Phone/WhatsApp: [Your Phone Number]

Please include your order number and the reason for your return request.

Do not send products back to us before receiving return instructions from our support team.

5. Return Shipping

If the return is due to receiving an incorrect, defective, or damaged product, Nixovia may cover the applicable return shipping cost, subject to verification.

For returns due to a change of mind or other customer-related reasons, the customer may be responsible for return shipping costs.

Return shipping charges, if applicable, will be communicated before the return is processed.

6. Refunds

Once we receive and inspect the returned product, we will determine whether the return qualifies for a refund.

If approved, the refund will be processed through the original payment method whenever possible.

The time required for the refunded amount to appear in your account may depend on your bank, card issuer, payment provider, or other financial institution.

7. Partial Refunds

In certain situations, only a partial refund may be issued, including where:

• The product shows signs of use beyond what is reasonably necessary to inspect it.
• The product is damaged due to customer handling.
• Original packaging, accessories, or components are missing.
• The returned product does not meet the applicable return conditions.

8. Order Cancellation

If you wish to cancel an order, contact us as soon as possible after placing the order.

Cancellation requests can only be accepted if the order has not already been processed, packed, shipped, or otherwise fulfilled.

Once an order has been shipped, it may no longer be eligible for cancellation and may instead be subject to our return policy.

9. Refund for Failed or Undelivered Orders

If an order cannot be delivered due to circumstances attributable to the shipping carrier or other reasons outside the customer's control, Nixovia may review the order and determine an appropriate resolution.

If an order is returned to us because of an incorrect or incomplete address, repeated delivery failure, or refusal to accept the package, additional shipping charges or other conditions may apply.

10. Promotional and Sale Items

Products purchased during promotions, discounts, or special sales may be subject to different return or refund conditions.

Please check the applicable terms of the promotion before placing your order.

11. Exchanges

Where available, eligible products may be exchanged for another product or variant, subject to stock availability and applicable conditions.

If the requested replacement is unavailable, we may offer a refund or another suitable option.

12. Processing Time

We aim to review return and refund requests as quickly as reasonably possible.

However, processing times may vary depending on:

• Return shipping time
• Product inspection
• Payment method
• Bank or payment provider processing
• Other circumstances outside our control

13. Policy Changes

Nixovia reserves the right to update or modify this Refund & Return Policy at any time.

Any changes will be posted on this page with an updated “Last Updated” date.